Terms and conditions

Article 1 — Definitions

• —SAVA Glass: the trader identified in article 2, who offers products and/or installation services at a distance to consumers and businesses
• —Customer: the individual or legal entity entering into an agreement with SAVA Glass
• —Agreement: the agreement between SAVA Glass and the customer, formed through the website
• —Withdrawal period: the period within which the customer may exercise their right of withdrawal
• —Custom-made product: a product manufactured or cut/assembled to measure by SAVA Glass based on dimensions and specifications provided by the customer

Article 2 — Identity of the trader

• —SAVA Glass
• —Chamber of Commerce (KvK) number: 94323380
• —Address: Weg door Rijpel 20, 5709 AT Helmond, Nederland
• —Email: info@savaglass.nl
• —Phone: +31 6 81411290

Article 3 — Applicability

These terms apply to every order you place with SAVA Glass, whether as a consumer or as a business (B2B). Deviation from these terms is only possible if expressly agreed in writing with SAVA Glass.

Before the agreement is concluded, the text of these terms is made available to you. Where this is not reasonably possible, we indicate where the terms can be viewed and that we will send them free of charge on request.

Article 4 — The offer

All offers on the website are without obligation. SAVA Glass may amend or withdraw the offer. Obvious mistakes or errors in the offer (for example an incorrect price) do not bind SAVA Glass.

The offer contains a complete and accurate description of the product, including images. For a configurable (custom-made) product, the current price — including VAT — is shown throughout the configuration process, based on your chosen dimensions and options.

For dimensions outside the standard configuration range, or for special glass, SAVA Glass provides a non-binding quote on request. No rights can be derived from such a quote until it has been accepted by you in writing (including by email).

Article 5 — The agreement

The agreement is formed at the moment you place an order and SAVA Glass confirms it, for example by email. SAVA Glass reserves the right to refuse an order or to attach additional conditions to it, for example in case of doubt about the customer's ability to pay.

When ordering a custom-made product, the customer is responsible for providing correct measurements. SAVA Glass recommends following the measuring instructions on the website and checks the submitted measurements before production where reasonably possible, but is not liable for errors resulting from incorrect measurements provided by the customer.

Article 6 — Right of withdrawal

For standard products (for example parts that were not specially manufactured for you), you as a consumer have the right to cancel the agreement without giving reasons within a withdrawal period of 14 days after receiving the product.

This right of withdrawal does not apply to custom-made products. Our glass sliding walls are manufactured based on the width, height and options you specify, making them non-standard, personalized goods within the meaning of Article 16(c) of the Consumer Rights Directive (implemented in Dutch law as art. 6:230p sub c BW). We clearly disclose this to you in the configurator before you place your order.

This exclusion of the right of withdrawal does not affect your statutory rights in case of a defective or non-conforming product — see Article 8 (Conformity and warranty).

Article 7 — Prices

All prices shown are in euros and include VAT. Delivery costs and, if selected, installation costs are shown separately before you complete your order.

For orders from € 1.500,00, delivery within our standard delivery area is free.

SAVA Glass cannot be held to prices that are evidently incorrect, for example due to an obvious printing or programming error.

Article 8 — Conformity and warranty

SAVA Glass warrants that the products comply with the agreement, the specifications stated in the offer, and the statutory requirements in force on the date the agreement was formed.

Profiles and hardware carry a 10-year warranty. Where installation was carried out by SAVA Glass's own team, a 10-year warranty also applies to the installation work.

This warranty does not affect your statutory rights under conformity law. Invoking the warranty does not suspend your payment obligation.

The warranty lapses in case of damage caused by improper use, unprofessional installation by the customer or a third party, or normal wear and tear.

Article 9 — Delivery and performance

SAVA Glass delivers in the Netherlands, Belgium and Germany. The expected delivery time is shown during the ordering process and is typically around 12 working days for standard products; for custom work outside the standard range, the delivery time stated in the quote applies.

If delivery is delayed, or an order cannot be fulfilled or can only be partially fulfilled, we inform you of this as soon as possible.

The risk of damage and/or loss of products rests with SAVA Glass until the moment of delivery to the customer, unless expressly agreed otherwise.

Article 10 — Installation

Installation by SAVA Glass's own team is an optional service that can be added during the ordering process for a fixed price of € 349,00. Installation is usually carried out within one day, at a time agreed with the customer.

If the customer chooses to install the product themselves, SAVA Glass is not liable for damage resulting from installation carried out by the customer or by a third party not acting on behalf of SAVA Glass.

Article 11 — Payment

Payment is processed securely through our payment provider Mollie. You can pay via iDEAL, Bancontact, credit card, Klarna (pay later or in installments, subject to Klarna's terms) or bank transfer. In part of our delivery area, payment on delivery (cash or card) is also available.

SAVA Glass never sees or stores your full payment or card details; this is processed exclusively by Mollie and the relevant payment service.

In case of late payment, the customer is in default by operation of law, and SAVA Glass is entitled to suspend performance of the agreement.

Article 12 — Complaints procedure

Have a complaint about a product or our service? Please contact us as soon as possible, and in any case within a reasonable time after discovering the defect, via info@savaglass.nl or WhatsApp. We respond within 1 working day and aim to address complaints substantively within 14 days.

If a complaint is not resolved, you may submit the dispute to the competent Dutch court, or — if you reside in the EU — use the European ODR platform (ec.europa.eu/consumers/odr) for online dispute resolution.

Article 13 — Disputes and applicable law

Dutch law exclusively applies to all agreements between SAVA Glass and the customer, even if the customer resides abroad. This does not affect the mandatory consumer protection provisions of your own country of residence.

Article 14 — Additional provisions

If a provision of these terms is void or voidable, the remaining provisions remain fully in force; in that case the parties will consult to agree a replacement provision that reflects the intent of the original provision as closely as possible.

SAVA Glass may amend these terms and conditions from time to time. The date at the top of this page shows when they were last updated. An agreement already concluded remains governed by the version that applied at the time of ordering.