Warranty and service
A sliding wall lasts for years, so it should be clear what is covered and who to turn to when something is wrong. Below it is in plain language. The legal text is in our terms and conditions, and that text prevails.
What the warranty covers
Profiles and hardware carry a 10-year warranty. If our own team installed the wall, the installation work carries a 10-year warranty as well.
The warranty lapses for damage caused by improper use, by unskilled installation carried out by you or a third party, and for normal wear.
Your statutory rights are separate
This warranty comes on top of your statutory right to a product that does what you may reasonably expect of it (conformity). You can always invoke that right, at no cost, even after a warranty period would have expired.
Invoking the warranty does not suspend your obligation to pay.
Damage on delivery
The risk of damage or loss is ours until the moment we deliver to you. If something is not right on arrival, tell the driver straight away and send us a photo the same day.
How to report a defect
Send a short description and a few photos. Include your order number so we have your measurements and configuration to hand.
We respond within one working day and aim to resolve a complaint substantively within 14 days. If we cannot resolve it together, you may bring the dispute before the competent Dutch court. If you live in another EU country, the European Consumer Centre there can help you free of charge.
Report a defect
Email us or send photos over WhatsApp. Include your order number.