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Customer service

Frequently asked questions

Answers to the questions we get most often. Can’t find your question? We are happy to help you personally.

Custom sizes & glass

I need, say, 210 cm but want 2 glass panels instead of 3. Is that possible?

Our standard sliding walls use a fixed number of panels per width so they slide smoothly and seal well. Want a different number of panels or special glass? Choose the ‘Custom’ option in the configurator — we prepare a no-obligation quote. Lead time for special glass is about 3 weeks.

What if my width falls outside the standard range?

Widths above 3000 mm or non-standard sizes fall outside our standard range. Enter your size in the configurator and you automatically get a quote option — within one working day you receive a proposal with price and lead time. Your configuration is included automatically.

What glass do you use?

Standard toughened safety glass with anthracite profiles (RAL 7016). Other glass types, such as matt or special glass, are available on request — just ask via WhatsApp or email.

Measuring

How do I measure my opening correctly?

Measure the height at two points (left and right) and the width at two points (top and bottom). Always use the smallest measurement. We account for the tolerance — no need to subtract anything.

My opening is not perfectly straight. What now?

That is common. Enter the smallest measured height and width. Unsure? Send a photo of your situation via WhatsApp and we will look at it with you.

Delivery & lead time

When and on which days do you deliver?

Our own transport runs Tuesday to Friday. At checkout you choose an available delivery day for your postcode; a day ahead we call you with a time window. Want to know more? See the Delivery & installation page.

What does delivery cost?

Netherlands € 69, Belgium € 99, Germany € 129. For orders from € 1,500 we deliver free of charge.

How long does delivery take?

Expect ± 5 working days (NL), ± 7 (BE) or ± 10 (DE) until the first delivery slot, plus production time. Special glass has a production time of about 3 weeks.

Installation & warranty

Can I leave the installation to you?

Yes. Our own installation team fits your sliding wall, usually within one day, for € 349. Includes removal of all packaging material and a 10-year warranty on the installation work.

Can I install it myself?

Absolutely. The clear manual and all mounting materials are included as standard. Stuck? We are happy to help via WhatsApp.

What warranty do I get?

You get a 10-year warranty on the profiles and hardware. With installation by our team, you also get a 10-year warranty on the installation work.

Payment

How can I pay?

By iDEAL, Bancontact, credit card, Klarna (pay later) or bank transfer — and you can also pay on delivery (cash or card). Online you pay securely in Mollie’s protected environment.

When does my order go into production?

With an online payment, production starts as soon as your payment is received. If you choose pay on delivery, we confirm your order by email and review your dimensions with you before production.

Question not listed?

Feel free to send us a message — via WhatsApp we usually reply within 1 hour.

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Frequently asked questions | SAVA Glass